Shipping policy
Shipping Policy
Where we ship
We ship worldwide.
Shipping cost
Shipping is free on every order, to every destination, with no minimum spend.
Processing
Orders are prepared as quickly as possible after payment is confirmed. Orders placed at weekends or on public holidays are prepared on the next working day.
You will receive a confirmation email with a tracking link as soon as your parcel leaves us.
Delivery times
Delivery times vary by destination. The estimate applicable to your address is shown at checkout and confirmed in your dispatch email.
Delivery times are estimates and are not guaranteed. Delays caused by the carrier, by customs, or by circumstances beyond our control do not give rise to a right to cancel or to compensation, without prejudice to your statutory rights.
Customs duties and import taxes
For deliveries outside the European Union, your order may be subject to import duties, taxes or customs handling fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price paid at checkout. We have no control over these amounts and cannot predict them.
If a parcel is refused at customs and returned to us, we will refund the value of the goods, less any charges incurred.
Incorrect or incomplete addresses
Please check your delivery address carefully before confirming your order. If a parcel is returned to us because the address was incorrect, incomplete, or the parcel was not collected in time, we will contact you to arrange a new shipment. A further delivery charge may apply.
Lost or damaged parcels
If your tracking shows no movement for an unusually long period, or your parcel arrives damaged, contact us at contactsavannahco@gmail.com. We will open an enquiry with the carrier and find a solution — replacement or refund.