Returns & Exchanges
If a piece is not right for you, we will make it right. Here is how it works.
You have 30 days
You can return any eligible piece within 30 days of receiving your order. That is more than the 14 days required by EU law — we would rather you took your time.
What we can accept back
- The piece is unworn and shows no signs of wear.
- It comes back in its original packaging, with any pouch or box it arrived in.
- You still have proof of purchase (your order number is enough).
What we cannot accept back
For hygiene reasons, we cannot accept returns on earrings, ear piercings and any pierced jewellery once the sealed packaging has been opened. This is a legal exemption under EU consumer law and it is standard across the jewellery industry — it protects you as much as the next customer.
This does not apply if the item arrives faulty or damaged. See below.
Gift cards and sale items marked as final sale cannot be returned.
How to start a return
- Email us at contactsavannahco@gmail.com with your order number and which piece you would like to return.
- We reply with the return address and instructions. Please do not send anything back before contacting us — unannounced parcels are difficult to trace back to an order.
- Post the parcel. We recommend a tracked service: until it reaches us, the parcel is your responsibility.
Who pays for the return
Return postage is at your expense, unless the piece arrived faulty, damaged, or was not what you ordered — in which case we cover it entirely.
Your refund
Once we receive and check the piece, we issue your refund within 14 days, to the original payment method. Depending on your bank, it can take a few more days to appear on your statement.
We refund the price of the item and the standard delivery cost you originally paid. If you chose an express delivery option, we refund up to the cost of our standard option.
Exchanges
The fastest way to exchange a piece is to return it for a refund and place a new order. That way you are not waiting on two parcels in sequence, and you secure the piece you want before it sells out. Email us and we will guide you through it.
Faulty or damaged on arrival
Send us a photo within 14 days of delivery at contactsavannahco@gmail.com. We will arrange a replacement or a full refund, including postage both ways. You do not need to argue your case — a photo is enough.
Wrong address or an unclaimed parcel
If a parcel comes back to us because the address was incomplete or it was never collected, we will contact you to arrange a new shipment. A second delivery charge may apply.
Questions
Write to contactsavannahco@gmail.com. A real person answers.