FAQ
Everything you need to know about Savannah jewelry, the offer, shipping, returns and everyday care.
Can I shower and swim in it?
Yes. Every piece is 18k gold PVD over stainless steel, which handles water, salt water and sweat without a problem. Shower in it, swim in the sea in it, train in it, sleep in it.
Will it tarnish or turn my skin green?
No. Green skin comes from copper-based alloys reacting with your skin. There is no copper here — the base is stainless steel, and the gold is bonded to it by PVD, so your skin never touches the base metal at all.
Is it safe for sensitive ears?
Yes. Stainless steel with a PVD finish is one of the best-tolerated combinations available — it is the same family of steel used for surgical instruments and watch cases.
What is 18k gold PVD, exactly?
PVD stands for physical vapour deposition. The gold is vaporised inside a vacuum chamber and bonded to the steel at a molecular level, instead of being dipped in a gold bath like ordinary plating.
The result is several times harder and lasts far longer. Full explanation on our Materials & Care page.
How does Buy 2, Get 1 Free work?
Add three pieces to your bag and the lowest-priced one is free. It applies automatically at checkout — there is no code to enter.
Does the offer repeat if I buy more?
Yes. Six pieces means two are free. Nine means three. There is no cap.
Do you ship worldwide?
Yes — and shipping is free, everywhere, with no minimum order.
How will I know where my order is?
You receive a tracking link by email as soon as your parcel leaves us, so you can follow it the whole way.
Can I return something?
Yes — within 14 days of delivery, unworn and in its original packaging.
Everything is explained on our Returns & Exchanges page.
Can I return earrings or piercings?
No. For hygiene reasons we cannot accept earrings or pierced jewellery back once the sealed packaging has been opened. This is a legal exemption under EU consumer law and it is standard across the jewellery industry — it protects you as much as the next customer.
This does not apply if a piece arrives faulty. In that case, contact us and we replace it.
Something arrived damaged. What do I do?
Send us a photo within 14 days of delivery at contactsavannahco@gmail.com. We arrange a replacement or a full refund, with postage covered both ways.
A photo is enough. You do not need to argue your case.
How do I look after my jewellery?
- Clean them with a dry cloth.
- Store pieces apart so they do not scratch each other.
More on Materials & Care.
Is the packaging gift-ready?
Yes. Every order arrives in packaging you can hand over exactly as it is: a recyclable Savannah signature box and quality jewellery pouches. That is also why Buy 2, Get 1 Free works nicely as three separate gifts.
How do I contact you?
Email contactsavannahco@gmail.com. A real person answers.